UPDATED ON 16th March 2023
COLLECTION OF INFORMATION
As a visitor, you can browse through our Website to find out more about Noteskarts. You are not required to provide us with any Personal Data if you are merely a visitor.
When you visit the Site, we collect and store certain information in order to increase security, analyse developments and administer the Website with a view to help us in making customer experience better.
We utilise this information to analyse traffic patterns on our Website so as to make it more beneficial for our visitors.
We collect your Personal Data only when you register with us, when you are interested in obtaining information regarding our products and services, when you participate in activities on our Website or contact us.
We will only collect your Personal Information if there is a proper and valid reason for doing so, for instance : to comply with our regulatory and legal obligations; for the performance of our contract with you or to take the required steps at your request before entering into a legal contract; for our legitimate interests or where you have given consent.
A legitimate interest is when we have a valid commercial or business reason to use your information. In certain cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal information to protect your interests or those of another individual (for instance, in order to prevent payment fraud or confirm your identity).
Our primary objective in collecting your Personal Information is to provide you a safe, effective, seamless and customized experience. This allows us to provide online courses, study material and tutorials that most likely meet your needs and to customize our Website to make your experience easier, better and safer.
The information we gather from you helps us personalize and continually improve customer experience at our Website.
We do not voluntarily make this information available to any third parties, nor do we use it for any other objective, except as set out herein. In order to register on our website or complete the purchase process of one of our courses, we may collect the following information that you will voluntarily provide to us through one of our contact forms, chat or phone session, such as:
- Information pertaining to personal details, like name, email id, photograph, contact address, contact number, IP address or geographic location
- Information pertaining to identity, like your mark-sheets, Aadhar /Voter ID/ Passport details;
- Information pertaining to billing, like credit/debit card number and billing address;
- Username or password;
- Ratings or reviews, syllabus/ course preferences, account settings; and
- Information provided to us through interaction with customer service, surveys or promotions.
We collect data about your interactions with us and also the information regarding the device (Laptop, computer, mobile, etc) used to access our service.
We may also seek this information at other instances, such as when you enter contests or other marketing promotions sponsored by us and/or our partners. If you use a functionality that requires fee payment, options will appear. In case of payments via credit or debit card, we will redirect you to registered payment gateway razorpay, instamojo or paytm.
You may store and save your payment details like card numbers with the gateway.
We cannot access this data. All payment transactions are processed through secure payment gateway providers. When you access any of our paid products, we store information about the web pages on our servers.
This helps us to track items that have been completed by you, and those that you need to see. The user’s full name and his/her display picture can be publicly displayed on the Website.
Noteskarts can seek more information regarding billing information, address, certificates, etc depending on what profile and what services they are seeking.
Noteskarts can use technologies like cookies, clear gifs, log files, etc to help understand how you interact with our site and services, so as to render a better experience.
USAGE AND RETENTION OF INFORMATION
We use the personal information we collect, including your Personal Data where it is necessary to render the services requested by you, where it is necessary to comply with legal obligations or rights or for normal business purposes of the kind set out in this Policy.
We will use your personal information to provide, analyse and improve our offerings, to provide you with a customized experience on our Website, to contact you about your account and our services, to render customer service, to provide you with personalized marketing and to any fraudulent or illegal activities.
In addition to this, we use your personal information to figure out your general geographic location, provide localized course content and classes, recommendations, determine your ISP, and help us quickly and efficiently respond to queries and enforcing our terms and communicate with you concerning our service (for example by email, push notifications, text messaging ,and online messaging channels), so that we can provide you details about latest features and content available on the Website, offers, and promotions, surveys, and to assist you with operational requests like password reset requests.
Noteskarts is a community, wherein we offer a number of features that allow members to connect and communicate in public or semi-public spaces, such as Forums, WhatsApp group and Teams. Please use your judgment before posting in these community spaces or sharing your personal information with others on Noteskarts. You should be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages.
SHARING AND DISCLOSING PERSONAL INFORMATION
We use other Service Providers to perform services on our behalf or to assist us with the provision of services to you.
We engage these Service Providers to provide promotional, infrastructure and IT services, to personalize and optimize our service, to process payment transactions, to provide customer service, to analyze and enhance data, and to conduct consumer surveys.
In the process of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in relation to providing their services.
We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our YouTube
We have standard SSL certification which basically helps us create a secure connection between our server and user to render any information or action. Some of the protective measures we use are firewalls and data encryption, physical access controls to our data centres and information access authorization controls. Only user passwords are encrypted in 64-bit encryption and stored because generally users use the same password on multiple sites, to prevent any kind of theft, piracy or unauthorised access. If you think that your Noteskarts account has been compromised, you can contact us by writing an email to support.noteskarts.com